Basic Training Course plus...​

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Module 1: Understand the Core Responsibilities of Your Role

• Leadership and Guidance

• Case Management

• Performance Evaluation

• Training and Development

• Conflict Resolution

• Compliance with Organizational Policies, Regulations, and Ethical Standards

• Resource Allocation

• Advocacy

• Communication

• Monitoring and Evaluation

• Continuous Learning and Professional  Development

 

Module 2: Leadership, Guidance, and Team Motivation

• Core Principles of Effective Leadership

• Understanding Leadership Styles

• Building Leadership Competencies

• Guidance Strategies

• Providing Clear Direction

• Supporting Professional Development

• Team Motivation Techniques

• Creating a Positive Work Environment

• Techniques for setting clear expectations and aligning team goals with organizational missions.

• Constructive feedback methods, recognizing and rewarding achievements.

• Team Collaboration: Strategies for fostering inclusive decision-making and participatory leadership

 

Module 3: Time Management and Prioritization

• The Importance of Time Management and Prioritization in social services

• Understanding Time Management

• Prioritization and Goal Setting

• Practical Applications and Strategies

• Communication and Collaboration Regarding Workload Expectations and Priorities

• Evaluation of Time Management and Prioritization Strategies

 

Module 4: Conflict Resolution and Mediation

• Techniques for active listening and neutrality.

• Facilitating dialogue and structured conflict resolution frameworks.

• Preventive measures to reduce the likelihood of conflicts.

• Understanding the nature and types of workplace conflicts

• Developing skills to identify and address conflicts early

• Learning effective communication strategies

• Promoting collaboration and teamwork

• Implementing conflict resolution techniques

 

Module 5: Problem Solving and Decision-Making

• The Importance of Effective Problem-Solving and Decision-Making in Social Services

• The Problem-Solving Process

• The Decision Making Process

• Tips for Effective Problem-Solving

• Tips for Effective Decision-Making

 

Module 6: Self-Care, Team Wellness and Burnout Prevention

• The Importance of Wellbeing in Social Services

• Understanding Burnout

• The Role of Leadership in Promoting Staff Wellness

• Self-Care Strategies

• Creating a Self-Care Plan

• Fostering Team Wellness

• Burnout Prevention Strategies