Module 1 - Being Effective on The Frontlines  

• The Role and Purpose of the Frontline worker

• Responsibilities of the Frontline Worker

• Effective Time Management on the Frontlines

• Being an Effective Frontline Worker

• Effective Use of Care Plans

• Survival Tips for the Frontlines

• Review of Adults Living with an Intellectual Disability Act

 

Module 2 - Practical Tools for Working for Neurodivergent Individuals

• Understanding Neurodivergence

• A Brief Overview of Neurodivergent Conditions

• Tips for Supporting Neurodivergent Clients

• Tips for Supporting Neurodivergent Colleagues

 

Module 3 - Effective Documentation & Reporting

• The Importance of Effective Documentation & Reporting

• Effective Documentation and Reporting Skills

• Keys to Good Documentation/Reporting

• Guidelines for Effective Documentation

• Guidelines on Reporting
   

Module 4 - Effective Communication & Teamwork

• Effective Communication:

  • Understanding Communication

  • Verbal & Non-Verbal Communication

  • Communication Styles

  • Barriers to Communication

  • Signs of Poor Communication

  • Tips for Practicing Effective Communication

• Teamwork

  • Understanding Teams

  • Factors that Impact Teams

  • Tips for building a Strong Team

  • Tips for being a Effective Team Player

 

Module 5 - Practical Tools for Building Capacity in Clients

• Understanding the Term “Building Capacity”

• A Look at Supported Decision Making

• Key Aspects of Building Capacity

• Essential Qualities that help When Building Capacity in Clients

• Tips for Building Client Capacity
   

Module 6 - Safety on the Frontlines

• The Importance of understanding Protection Matters and Safety on the Frontlines

• Protection Matters to Consider

• Safety Matters to Consider

• Tips for staying safe on the Frontlines
   

Module 7 – Cultural Competency

• Foundational Understanding of Canadian culture

• Self-Awareness and Biases Reflection: Recognizing one's own cultural biases, values, and assumptions

• Tips for Practicing Effective Cross-Cultural Communication  

• Empathy and Respect: Demonstrating genuine care and respect for clients